Susan in the Tub/ DUB-DUB-DUB

Susan Ellsworth

Susan Ellsworth

SUSAN IN THE TUB

Recently I have been under a lot of stress. My good friend and quintessential practical networker Ramona, seeing that I was definitely in need of a therapeutic experience, invited me to join her and another friend to visit West Virginia’s Berkeley Springs spa. Never having visited any spa—and pretty well burned out—I agreed to the adventure. Soaking for 30 minutes in a huge ceramic tub of minueral water heated to 102 degrees  was a delightful experience I will never forget. I’m hooked on the experience. I recommend the experience. I’ll be back.

Bathhouse

                                                            DUB-DUB-DUB

(Now Optional)

A while back, my Toastmaster friend from California George—a webmaster by profession—pointed out that for anyone to visit my website, the infamous “WWW” (aka “dub-dub-dub”) had to precede PEQUODSYSTEMS.  All that has now been changed, and you can now get to our website by simply entering PEQUODSYSTEMS.COM in your browser.

Thanks, George! Much appreciated! 

 

 

Susan Ellsworth

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Volunteer to Apprentice to “Real Work?”

Susan Ellsworth

Susan Ellsworth

What is a good definition of “real work?” Evidently it’s not quite as easy to define as some would think—especially in a large international organization whose very existence depends upon the coordinated efforts of the hundreds of thousands of members who pay to belong to it and deliver leadership and communications skills training. Some members even contribute time and skills learned elsewhere to expand upon and deliver improved technical services provided by the organization’s paid employees. That organization is Toastmasters International, and the issue was brought up by a Past International Director’s FaceBook post which said, “Fellow Toastmasters: PLEASE do not list your volunteer work at Toastmasters under “employment”. You’re not an employee, you’re a volunteer. And there’s no need to helpfully suggest that I should also list myself as an employee — even as a (past) International Director, one is still not an employee. That’s for just the people who get paid at WHQ.” That post was quickly followed by “And yet, what are we to make of the new district leader titles that are coming out next year? District Director, Division Director, Area Director, Finance Manager, etc. I believe they are intended to make Toastmasters experience, when it appears on a resume, more directly translatable into equivalent business or nonprofit titles. I might quibble with whether an Area Director is in any way equivalent to a corporate Director position. But, it seems clear that Toastmasters wants to be on our resumes in the professional experience section.” Then there was this insight: ” Many of us forget that directing a district, overseeing a budget, and supervising volunteer staff is like running a Department for an organization. We need to think of our service as a learning opportunity. When I was District Governor, I said it prepared me for my current position as Executive Director for a small Chamber of Commerce.” Several years ago, I myself ported technical skills I learned in a Toastmasters setting to paid professional work. Along the way, however, I also took formal technical skills training, passed exams and obtained a widely-recognized professional certification. I am not the only member to have  ported skills learned in “real jobs” into our volunteer organization. And I am not the only member to have ported skills learned in a volunteer organization into a paid position. Potential employer or potential employee…learning experiences are learning experiences. Skills are skills. They are completely independent of how much one earned—or did not earn—for applying them in a setting where those skills are valued. It’s all about how the knowledge, skills and abilities are talked about when they are ported from one environment to the other.     Susan Ellsworth         https://www.facebook.com/pages/Pequod-Systems/46475331027

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Your Profession: Does your Volunteer Experience Really Matter?

Susan Ellsworth

Susan Ellsworth

Recently Dan Rex, the CEO of Toastmasters International, announced that the TI Board of Directors had decided to institute new District officer titles that, among other reasons, would “Create a parallel between district leadership and leadership in the corporate and volunteer sectors.” Basically, the idea is to help volunteers easily explain to current and potential employers what knowledge, skills and abilities they were likely to have acquired by participating in these roles.

All very nice and mostly window-dressing, insofar as many members have thought.

The real question is, does your volunteer experience actually prepare you for paid work? Does your volunteer experience really matter?

Recently, I sat down with George Marshall, whose online Toastmaster Tools are used by members around the globe. I asked him that very question, and here is what he said.

During my year as Toastmasters Area Governor, I became very interested in the big differences in club quality, and as I gathered data about each of my clubs to try to help them, I realized that the information I wanted was sometimes hard to gather in useful form. I learned a lot that year about downloading the reports and doing my own analysis in spreadsheets.

After a while, I decided to automate the more time-consuming tasks. I started working on what eventually became the Tools for Toastmasters website, summarizing some of the reports in real-time. After a year or so, I realized that the data would be more useful if it were in a database, which I knew nothing about. But I sat out to learn how, and with the help of mentors, within a year or so, the core of today’s site was in place, with built-in summaries and analysis of several types of Toastmaster data.

I have learned a lot about databases with this project, some of which I have been able to apply to our business. [Freemont Web Solutions].

Susan Ellsworth

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Talking about Technology

Susan Ellsworth

Susan Ellsworth

As the 2013 year winds down, I find myself musing about the language we use to talk about technology. As a friend of mine observed a while back, every time the online technology comes up with a new feature/experience, the technologists and their marketers struggle to find the right words to describe that experience and its unique selling proposition.

Many of a certain age will remember when “hanging out” was a bad thing tinged with the suggestion of juvenile delinquency. Not since Google brought out Google + Hangouts.  I participate with a group that recently struggled with whether to call itself online  or virtual. Gone are the days when a cloud was simply a fluffy vision in the sky. Now it’s a fluffy way to tell end users that the computer they are using to communicate with others is not in the same facility they are.  Just as there are hybrid cars, there are hybrid clouds, which the Webopedia says is a ” combined form of private clouds and public clouds in which some critical data resides in the enterprise’s private cloud while other data is stored in and accessible from a public cloud. Hybrid clouds seek to deliver the advantages of scalability, reliability, rapid deployment and potential cost savings of public clouds with the security and increased control and management of private clouds.Really old-timers still think of a tweet as a sound made by a bird. Avatar spawned the word Gravitar for WordPress users. Bitcoin has been around for a while, and now has been entered into the Webopedia.  My picture in this blog is a selfie—a picture I took of myself. Then there is BYOD —Bring Your Own Device, a concept that used to scare corporate systems managers into hiding. The phrase Software As A Service is a yawner from yesterday. Now we have Anything As a Service and Everything as a Service, both of which are abbreviated as XaaS. Now that’s just plain weird. I think I’ll go have an eggnog and wish all of you a happy holiday and a great new MMXIV.

OLYMPUS DIGITAL CAMERA


Susan Ellsworth

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Standing by Whose Values?

Susan Ellsworth

Susan Ellsworth

What kind of organization(s) do you belong to? Several years ago, I belonged to the American Library Association, a professional and educational non-profit organization organized along the lines of the interests and support of its membership. In 1974, its membership was just over 34,000. That year, the ALA council ratified a resolution supporting ratification of the Equal Rights Amendment.  A 1977 resolution called for future conferences to be held only in states that had ratified the ERA, beginning with the 1981 Annual Conference. This was no small decision for the ALA, since its headquarters was–and still is–in Illinois, a State that had not ratified the ERA. ALA members and the council were essentially putting their money where the best interests of its membership were. More accurately, they had decided not to put their money where their interests were not supported. (1)

Now I belong to another 501(c)(3) educational organization. This organization’s bylaws say that

This corporation shall not discriminate, in the conduct of its programs and activities,
against any person on the basis of age (except those persons under 18 years of age),
race, color, creed, gender, national or ethnic origin, sexual orientation, or physical or
mental disability, so long as the individual, through his or her own effort, is able to
participate in the program or activity. 

This organization has scheduled its August 2014 International Convention in Kuala Lumpur, Malaysia. As of this year, Human Rights Watch reported that In violation of international standards against discrimination, Malaysian leaders continue to denigrate lesbian, gay, bisexual and transgender (LGBT) persons. Prime Minister Datuk Seri Najib Tun Razak gave speeches in June and July 2012 in which he asserted that the activities of LGBT people do not “have a place in the country.”

On March 28, the Guardian ran a story by Kate Hodal which said

A government-backed musical in Malaysia that aims to warn young people about the perils of being lesbian, gay, bisexual and transgender (LGBT) in this Muslim-majority country has sparked controversy over its “state-sponsored bigotry” and potential to incite hatred.

Asmara Songsang (Abnormal Desire) follows the lives of three LGBT friends who throw loud parties, take drugs and have casual sex, thereby incurring the wrath of their religious neighbours, who attempt to reintroduce them to the teachings of  Islam. Those who repent are spared, while those who don’t are killed in a lightning storm.  

While not itself discriminating against members of the LGBT community, the organization has invited its membership to spend money in a country that violates international standards of discrimination—one of which is directly related to sexual orientation.  It has also committed to put its money —and the money of its membership—where one of its own bylaws speaks to a different value.

(1) Cassell, Kay Ann. “ALA and the ERA,” American Libraries, December 1982. p. 690.

Susan Ellsworth

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LinkedIn Customer Service: You could learn from a Toastmaster I Knew

Several years ago when I was new to the Toastmasters International organization, I complained to a fellow member about an Area Governor who seemed to be completely out of touch with the half dozen clubs he was supposed to be serving. My friend, a wise and experienced member, said “Well, you can always learn from a bad example what NOT to do.”

Over the past three months, LinkedIn has provided a great example of what not to do. LinkedIn appears to have abandoned providing technical support for those who use it. Its announcement that “As of January 31, 2013, the LinkedIn Answers feature will be retired from LinkedIn. We’ll be focusing our efforts on the development of new and more engaging ways to share and discuss professional topics across LinkedIn. In the meantime, you can still pose questions and facilitate professional discussions through other popular LinkedIn channels including LinkedIn Polls, Groups, or status updates.” has not exactly won friends and favorably influenced people.

The LinkedIn data export utility has not worked as illustrated for over two months. In what used to be a help forum, there are comments such as “this screw-your-customer policy needs to be changed.” and “I did try to call the corporate office, but you no longer get a human. Such arrogance. I did manage to send an email to a supposed support contact, but, not surprisingly, have received no reply. We’re all just left hanging.”  The cockles of my heart were not warmed one bit when, after sending a message asking for help, I received an automated message with a trouble ticket number.

I am reminded of the late Charles M. Schulz character Lucy, who just won’t listen to anyone other than herself. His March 2, 1985 strip says it all.

"What?"

“What?”

For a social media platform in which users have posted blog after blog and post after post talking about listening to one’s customers, it’s pretty sad to see a major player in the social media world turning a deaf ear even to its paying customers. LinkedIn has provided a great example of what NOT to do.

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Relax It’s Only the FBI

RIOT—Relax, It’s Only Toastmasters—is a friendly tagline that Aref Dajani, a good friend of mine chose as a theme when he was a Toastmasters District 27 Governor. The theme went viral in the global Toastmasters community, and today there are members of Toastmasters International who quote that theme without knowing where it came from.

Today’s RIOT is a creature of a completely different kind. It represents a potential threat to levels of privacy that some of us have come to expect in social media. In short, Raytheon’s Riot (short for Rapid Information Overlay Technology) appears to have been an outcome of a Request For Information from the FBI. The RFI for a Social Media Application specifically stated an interest in an automated search and scrape capability of both social networking sites and open source news sites for breaking events, crisis, and threats that meet the search parameters/keywords defined by FBI/SIOC. [Strategic Information and Operations Center]. It also indicated an interest in “Ability for user to create, define, and select parameters/key word requirements. Automated search of national news, local news, and social media networks. Examples include but are not limited to Fox News, CNN, MSNBC, Twitter, Facebook, etc. ” In a word, the FBI was looking for an application to spy on whoever posted in social media and on whatever broadcast the FBI considers to be of interest.

The last update to the RFI was a March 5, 2012 AMENDMENT #5 RESPONSE TO QUESTIONS. Question 12 was disturbing, to say the least. The question was The sheer volume of Twitter posts alone will be roughly 73B annually, which will become a significantly large number for archival and search in a short period of time.  How many years will the government want to store prior social media inputs before they begin to purge data (or will they purge data)? The FBI’s response? The FBI is unable to answer this question at this time.  More research is needed on the FBI’s side to determine the space needed.  Please submit your capabilities and any suggested capabilities you believe meet the FBI’s needs. In other words, Tweet away…we’re keeping yours for an indeterminate period—especially if we regard your Tweet as a threat. Somewhere along the line a simple request for information turned into a contract, and Raytheon produced its proof of concept (and product) for the FBI.  The video demonstation of the ease with which RIOT can scoop up, package and draw conclusions from discrete pieces of data you and I have posted left me wondering who the next customer will be. Toto, I’ve a feeling we’re not in Kansas any more.
Susan Ellsworth

 

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Learning off the Grid

Success in life usually includes learning off the grid. A Ph.D. friend of mine learned his “people skills” off the grid, not through his formal graduate coursework in statistics and mathematics. He learned off the grid through real life experiences. He learned off the grid by dealing with members of his religious community. Some were extreme traditionalists who would be content to live in the seventh century, and some were modernists far more comfortable with making major changes.
My friend chairs a 16-member Toastmasters committee in which I have a consulting role. In a recent meeting, one member proposed an idea completely outside the previously-established values the group had established. My friend, rather than shutting down the suggestion, asked this member questions which, while respecting the idea still opened the door for the member to return gracefully to the fold as it were. The member, his position having been validated, returned to supporting a plan that was within the values set up by the group.

My friend had used negotiation skills he had learned off the grid. And, by simple observation, I got a new skill second-hand and off the grid. Or perhaps I had built my own private off-the-grid environment. Youngsters learn how to tie their shoes off the grid. I had learned how to build a computer off the grid. Perhaps it’s a matter of finding a friend with a different grid than yours and helping yourself to a few amps.

Have a great week!

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How Embarrassing!

Do you — or a friend—have a name that others just seem unwilling or unable to pronounce or spell correctly? We do.
There was a time when we thought that of course everyone would be able to say PEQUOD Systems. But no, cold-caller after cold-caller mangles our name, and it comes out as “Prequad.” Advertiser after adveretiser mis-spells our name as PRQUOD or PREQUAD or PREQUOD.

Over this past weekend, while I was observing the New Bedford Whaling Museum’s 17th Annual Marathon reading of Herman Melville’s MOBY DICK, I decided it was time to take action. This will be my first annual blog about how we pronounce our name.

It’s about time I did so. Last year, I participated as a team member of my Toastmasters Club in a high performance leadership project whose objective was to get all our multi-cultural members learning to say each other’s names as we all wanted those names to be said. Our group leader chose to implement a version of the International Phonetic Alphabet as a tool with which to educate the 25+ members of the club. He also recorded individual members saying their own names, so that we could later on download and listen to those recordings.

Our club is not alone. There are multi-cultural Toastmasters International clubs around the globe where one can find members who come from a wide diversity of backgrounds all sitting in the same meeting. And we said so in a letter to the President of Toastmasters International at the time.

Having said all that, and often having said that the real value of being a Toastmaster is when one is outside meeting walls, I must stand up here and say: PEQUOD rhymes with PEA QUAD. Can you please say PEQUOD?

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Which comes first: the Word or the Attitude?

Recently I saw Michael Hyatt’s blog about how our words impact others. How true that is. When I was a young adolescent, my mother told me in a rather condescending tone that I would have a very hard time in school with math and sciences. Dutifully, I had a hard time with math and sciences. Except for geometry—-which, thankfully,neither my mother nor my father had mentioned. Fortunately, I married someone who had and still has different words that also impact me. With his words, I learned how to build and manage a computer. With his words, I studied for and passed systems management exams that would have blown my parents away. With the words of friends, I plunged into technical platforms I had never visited before. It was all because they believed in me…and said so.

Continuing along, I read another Hyatt blog. That one had everything to do with how a shift in one’s vocabulary could change one’s attitude.

Wait a minute! I thought. Isn’t that a bit backwards? Change in attitude is what changes one’s vocabulary, right? Not exactly. Consider the number of social media posts that simply copy what someone else has already said. Consider the number of posts that make you say “Hmm..when is the last time I heard that person use that word before?”

I’m inclined to think that associating with positive-thinking people who are open to ideas not necessarily their own and spending just a few minutes a day checking an online dictionary or thesaurus can grow the language we need to express a change in attitude. The two things—-attitude shift and change in vocabulary—work together. And that taken together, these two elements can make a huge difference in all aspects of our lives.

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