Managed IT Services in Plain English: II

A while back, I promised that the next blog would talk about inventory of computer hardware, the use of hardware vendor-supplied information about your hardware and what this information can do for you. Today hardware inventory is gathered automatically and remotely with a small piece of well-configured software that simply reads what the hardware is.

In addition to its usefulness for insurance purposes, a complete automated inventory of computer hardware does many things for business.  It’s a great place to begin assessing overall network efficiency and capacity for software upgrades.

Consider the executive faced with a choice of upgrading an old but mission-critical application no longer supported by a manufacturer. (Yes, it does happen!) That’s when  an inventory showing where hard drives with a required amount of space for that mission-critical software can make the difference between an upgrade on pre-existing hardware or purchase of an entire new server.   For the technical support team that assembled this information, providing that information can either be slow, painful and expensive or it can be immediate, easy and offer great return on customer investment.

In the example below,  we see a server that still has 81% of its capacity on a particular drive available to be used for an application. Further information collected by that same, small and remote piece of software about  that server can determine that server’s suitability for upgrade of a mission-critical piece of sofware.

Managed IT Services. Not sexy, but definitely a service with great return on investment.

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