Managed IT Services in Plain English

copy-of-susan_headshot4 One of our Pequod Systems core values is to speak the language of business. No geek speak here. Since an offer of managed IT Services will soon be one of our offerings,  it’s time to talk about what “managed IT services” means in plain business English.

What I have said before is worth repeating: IT managed services allows a non-IT business with serious investments in computer technology to get on with its own efforts without worrying about backups or cash flow unpredictability due to a sudden hardware breakdown or unplanned, software incompatibility as a result of an inappropriate upgrade.

While some people have no interest in knowing how the technology behind managed services works, we believe that offering some simple, easy-to-understand basics is an important factor in developing successful working relationships. Transparency works for us.

The next blog will talk in detail about inventory of computer hardware, the use of hardware vendor-supplied information about your hardware and what this information can do for you. You will read about how a system can read your hardware serial numbers and what good that does for you. After that, look for some detail about printers and, possibly, other devices on your network. Next will be a blog about software. After that, some notes about customer meetings on the subject of preventive maintenance based not on our recommendations, but on manufacturer recommendations.

Transparency Tip #1 We work with your favorite IT support person to make that support person even more efficient and effective than you might have experienced before.


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